Last updated: Nov 7, 2025
Uncloak Pte. Ltd. (“Uncloak”, “we”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with applicable data protection laws, including Singapore PDPA and GDPR.
1. Company Information
Legal Name: Uncloak Pte. Ltd.
Business Registration Number: 202025126M
Registered Address: 160 Robinson Road #14-04, Singapore 068914
Contact Emails: privacy@uncloak.co (Privacy), dpo@uncloak.co (Data Protection Officer)
2. Information We Collect
We collect personal information such as names, email addresses, and payment details during account registration and billing.
Our platform collects data publicly available from the Twitch API, including chat messages, streamer data, and channel metadata used solely for aggregated marketing insights.
We do not collect or disclose any Twitch user personal data beyond information publicly available through the Twitch API.
Chat messages collected are anonymized and not displayed on our platform, ensuring Twitch users' privacy.
3. How We Use Your Information
To provide and maintain our analytics and social intelligence platform services.
To manage accounts, process payments securely via Stripe, and send necessary communications.
To generate anonymized, aggregated marketing insights based on public Twitch data while keeping Twitch users anonymous.
For compliance with legal obligations and to improve platform functionality.
4. Data Storage and Security
Data is stored securely on Microsoft Azure with appropriate encryption and access controls.
Payment information is handled through Stripe, which maintains PCI DSS and GDPR compliance.
We consistently audit security procedures and restrict access to authorized personnel only.
5. Third-Party Service Providers
Stripe (payment processing), Microsoft Azure (hosting), PostHog (product analytics), Intercom (customer messaging).
Twitch provides public API data used according to Twitch Developer Services Agreement requirements.
6. Twitch Data Use and Compliance
We comply fully with Twitch API terms requiring use of only public Twitch data for analytics.
Chat messages collected are used solely for anonymized, big data marketing insights; they are not displayed or disclosed individually.
We do not collect Twitch users' personal data or send marketing directly to Twitch end users.
We delete Twitch data promptly upon termination or at Twitch’s or users’ requests.
7. Your Rights
Access, correction, and deletion of your personal account data.
Object or restrict processing, withdraw marketing consent.
Contact privacy@uncloak.co or dpo@uncloak.co to exercise these rights.
8. Data Breach Notification
We notify impacted users and authorities as required by law in the event of a data breach.
9. International Data Transfers
Transfers outside Singapore are under appropriate safeguards ensuring compliance with data protection laws.
10. Data Retention
Personal data retention is limited to the duration necessary for service delivery, legal compliance, and legitimate business purposes.
11. Cookies and Tracking Technologies
Use of essential, analytics (PostHog), marketing (Intercom), and Stripe cookies described in our Cookie Policy.
12. Privacy Policy Updates & Contact
Changes communicated on platform or email; continued use signifies acceptance.
Contact: privacy@uncloak.co